Powerful automated systems within Salesforce are able to automate scheduling and optimize routes for field-based teams.
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.
Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.