THE BUCK ALWAYS STOPS WITH THE SERVICE TEAM

 

THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD

01
02
CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED.
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS.
03
YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS.

MULTI-CHANNEL SUPPORT

Salesforce for Service Teams
With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.

"Great open communication, project management skills, and are willing to work with a company that is dynamic in nature."

Bryan Beck, CIO

Nephron Pharmaceuticals

SERVICE DELIVERY

Scheduling & Routing in Salesforce
The process of who, what, where & when is challenging. Salesforce has a wide variety of workforce management tools to support different assignment and scheduling models.

FIELD SERVICE

COMMUNITIES

Powerful automated systems within Salesforce are able to automate scheduling and optimize routes for field-based teams.
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.

MAPS

INTEGRATION

Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.

IMPLEMENTING BETTER, TOGETHER.

What makes your Salesforce project a

rip-roaring success?

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SUCCESS BEGINS WITH DEEP-LEVEL COLLABORATION
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QUALITY IS A
BY-PRODUCT OF INTENSITY
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VISIBILITY & TRANSPARENCY IS CRUCIAL

CONTENT FROM OUR TEAM

 

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