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THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD
01
02
CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED.
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS.
03
YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS.
MULTI-CHANNEL SUPPORT
With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.
"Great open communication, project management skills, and are willing to work with a company that is dynamic in nature."
​
Bryan Beck, CIO
Nephron Pharmaceuticals
SERVICE DELIVERY
The process of who, what, where & when is challenging. Salesforce has a wide variety of workforce management tools to support different assignment and scheduling models.
FIELD SERVICE
COMMUNITIES
Powerful automated systems within Salesforce are able to automate scheduling and optimize routes for field-based teams.
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.
MAPS
INTEGRATION
Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.
IMPLEMENTING BETTER, TOGETHER.
What makes your Salesforce project a
rip-roaring success?
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SUCCESS BEGINS WITH DEEP-LEVEL COLLABORATION
QUALITY IS A
BY-PRODUCT OF INTENSITY
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VISIBILITY & TRANSPARENCY IS CRUCIAL
CONTENT FROM OUR TEAM
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