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THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD
CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED.
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS.
YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS.
With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.
The process of who, what, where & when is challenging. Salesforce has a wide variety of workforce management tools to support different assignment and scheduling models.
Powerful automated systems within Salesforce are able to automate scheduling and optimize routes for field-based teams.
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.
Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.
CONTENT FROM OUR TEAM
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