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THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD
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CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED.
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS.
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YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS.
MULTI-CHANNEL SUPPORT
With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.
FREQUESNTLY ASKED QUESTIONS
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The process of address customer questions should not be challenging. Service Cloud has wonderful
capabilities that will make this process and easy as drinking a cup of coffee.
ANALYTICS
COMMUNITIES
Gain deep insights that go beyond high-level dashboards, and unleash the power of AI onto your Salesforce data.
MAPS
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.
INTEGRATION
Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.
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