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THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD

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CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED.
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS.

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YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS.
MULTI-CHANNEL SUPPORT

With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.
SERVICE DELIVERY

The process of who, what, where & when is challenging. Salesforce has a wide variety of workforce management tools to support different assignment and scheduling models.
FIELD SERVICE
COMMUNITIES


Powerful automated systems within Salesforce are able to automate scheduling and optimize routes for field-based teams.
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.
MAPS
INTEGRATION


Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
The lines are increasingly blurred between sales, service & finance. To succeed, your environment needs to be hyper-connected.
CONTENT FROM OUR TEAM
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