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THE BUCK ALWAYS STOPS WITH THE SERVICE TEAM

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THE CORE TENETS OF CUSTOMER SERVICE IN A HYPER-CONNECTED WORLD

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CUSTOMER SERVICE IS A CRUCIAL ASPECT OF HOW YOUR BRAND IS PERCEIVED
THE BEST ANTIDOTE TO FRUSTRATION IS COMMUNICATION & RESPONSIVENESS
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YOUR CUSTOMERS EXPECT TO ENGAGE WITH YOU IN THEIR PREFERRED CHANNELS

MULTI-CHANNEL SUPPORT

Salesforce for Service Teams
With your customers reaching out from all over the web, your service model needs to be responsive & wide-reaching without reinventing the wheel for each type of channel available.

"Great open communication, project management skills, and are willing to work with a company that is dynamic in nature."

Bryan Beck, CIO

Nephron Pharmaceuticals

FREQUESNTLY ASKED QUESTIONS

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The process of address customer questions should not be challenging. Service Cloud has wonderful 
capabilities that will make this process and easy as drinking a cup of coffee.

ANALYTICS

COMMUNITIES

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Communities in Salesforce
Gain deep insights that go beyond high-level dashboards, maximize your Analytical capabilities onto your Salesforce data.

MAPS

Maps in Salesforce for Service Teams
Public-facing content acts as a knowledge gate between customer & agent, enabling customers to find the solution before submitting a ticket.

EINSTEIN BOT

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Many teams report huge productivity uplifts from mapping, scheduling & routing functionality plugged into the service process.
Unleash the power of Gen AI onto your Salesforce Service Cloud via a intelligent Bot.

IMPLEMENTING BETTER TOGETHER

What makes your Salesforce project a

rip-roaring success?

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SUCCESS BEGINS WITH DEEP-LEVEL COLLABORATION
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QUALITY IS A
BY-PRODUCT OF INTENSITY
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VISIBILITY & TRANSPARENCY IS CRUCIAL

CONTENT FROM OUR TEAM

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