• Aidan Flynn

7 Reasons Why You Should Implement Salesforce Health Cloud


Salesforce Health Cloud Implementation: The benefits of the product.

The days of disparate, siloed patient data are drawing to a close as Healthcare companies move towards engaging & interconnected systems such as Salesforce’s Health Cloud.

But how difficult is it to implement, and does it justify the licensing costs?

Here at Brick Lane we’ve implemented Health Cloud for various types of organization so we spoke to our own frontline technology experts to get their take on the product’s major benefits away from all the marketing fluff.


1. Service Cloud Functionality

Although positioned as a relatively new product, Health Cloud is actually an overlay to Service Cloud, which means that below the surface you get a highly-matured customer service system with a Healthcare-flavoured overlay.

More point-and-click configuration, less code, which is great for both client budgets and the pace of releasing the system to the users.


2. HL7-Friendly

Connected patient data has never been more important. Integration between Salesforce and HL7 patient data can be scaled up way more quickly than in most other patient management systems. See more on HL7 integration with Salesforce here.


3. Smarter UI

Health Cloud comes with a customizable interface designed for a variety of Healthcare & Life Sciences settings. Salesforce’s Service Cloud product is a great base, but by default is a fairly wide-reaching case management engine. Health Cloud takes Service Cloud to a whole new level, supercharging productivity for the Healthcare industry.


Salesforce Health Cloud Patient UI

4. Prebuilt Data Models

Whether you’re an HCP, Pharma or Life Sciences organization, Health Cloud comes with out-of-the-box object models for EHR/EMR, Programs and Health Plans. These models can be rapidly built with no/minimal code, shortening implementation cycles.

5. Better Collaboration

Taking advantage of Salesforce’s highly flexible communities, you can give access to everyone without having to provision the full Salesforce licensing — including patients, healthcare professionals, labs and other partners.


6. Improved Relationships

One of the challenges with traditional databases is visibility and usability of the patient’s complex network of touchpoints. In Health Cloud you get the best of both worlds with a robust relationship model and a user-friendly UI.

Salesforce Health Cloud Patient Relationships

7. Intelligent Scheduling

A common administrative challenge is the surprisingly intense business of putting the right person in the right place at the right time. While Salesforce offers a number of scheduling tools, Lightning Scheduler is by far the best plugin option for the Healthcare sector.


Salesforce Health Cloud Appointment Scheduling

Aidan Flynn is a Co-Founder at Brick Lane, a Healthcare-specialist Salesforce partner.

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